Privacy notice

Who we are

Alpha B&K Renovations Ltd is the data controller for the personal information collected through this website. We are a company registered in England, company number 16491961, with our registered office at 2 Deansford Barns, Harvington, Kidderminster, DY10 4ND.

If you have any questions about this notice or how we use your information, email info@alphabandk.com or call 07429 946091.

What we collect

We only collect what we need to reply to you and carry out your work.

• Enquiry form: your name, phone number, email address, postcode, the type of project, when you'd like to start, anything you tell us about the job and any photos you choose to upload.
• Callback form: your name, phone number, what your enquiry is about, the best day and time to call, and an optional postcode and message.
• Phone calls, emails and messages: the details you give us when you contact us directly.
• If you become a customer: your address, the details of the work, quotes, invoices and payment records.

We don't collect special category information, such as health details, and we ask you not to include it in your messages.

How we use it and why

We won't add you to a mailing list or send you marketing. If we would ever like to ask you for a review of finished work, we will only do so by a one-off message about your job.

Who we share it with

We don't sell your information. We share it only where we need to:

• Website hosting: this website is hosted by Hostinger. When you send a form, it is passed straight to our inbox by email and isn't stored on the website.
• Email: form submissions and our emails are handled by our email provider, Hostinger.
• Trades working with us: where part of your job is carried out by a trusted trade working with us, such as our NICEIC-registered electricians, we share the details they need to do that work.
• Our accountant and HMRC: invoice and payment records, as the law requires.

Some of these providers may store data outside the UK. Where they do, they use safeguards recognised under UK data protection law, such as the International Data Transfer Agreement or adequacy regulations.

How long we keep it

• Enquiries that don't go ahead: up to 12 months, then deleted.
• Customer records, quotes and invoices: six years after the end of the financial year the work was completed in, as required for tax purposes.
• Photos you upload: arrive with your enquiry email and are deleted along with it.

Cookies and website data

This website doesn't use advertising or tracking cookies, and it doesn't set any cookies of its own.

The fonts on this site are loaded from Google Fonts. When your browser loads them, Google receives your IP address so it can send the font files. You can read more in Google's privacy policy.

If we add website statistics in future, we will update this notice and ask for your consent where the law requires it.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the information we hold about you
• ask us to correct anything that is wrong
• ask us to delete your information, where we no longer need to keep it
• object to or ask us to restrict how we use it
• ask for the information you gave us in a format you can take elsewhere

To make a request, email info@alphabandk.com. We will reply within one month.

Complaints

If you're unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this notice

We may update this notice from time to time. The date at the top shows when it was last changed.